Erasing all files from an ebook reader – Not a good thing to hear

trashcan by meshmar2

Yet Another Reminder That You Don’t Own Your Ebooks: B&N Nook Deletes Files, Blames User
[Via Techdirt]

Just as Barnes and Noble is updating the Nook, its ebook reader that hasn’t gotten much traction, comes reports that of an upset customer who found that the Nook deleted all of his files, and when he complained to B&N, the company basically told him it was his fault and there was nothing it could do. While B&N was able to restore the ebooks, it could not restore anything else, not from B&N, such as his own documents and notes:

I tried to turn my Nook on this morning and it wouldn’t turn on. Finally, it gave me a screen that said it was updating and that I needed to leave it be, so I did. When it had finished updating it had wiped all of the files off of my nook. When I reregister the device, the books from B&N will return, but everything, including documents not from B&N, has been deleted.

When I called technical support (1-800-THE-BOOK) to complain/make sure they were aware of the problem so that it wouldn’t happen to other people, I was informed that this can happen when the device hasn’t been updated in awhile. I asked if this was something they were trying to fix and I was blamed for the fact that everything had been wiped from my device because I had not been studiously updating the device. I asked if he understood how absurdly incompetent this was, my computer, after all, does not delete all my files because I don’t update it for awhile. I was informed that my computer updates everyday, whereas I have apparently not updated my nook in a terribly long unspecified length of time, which was just too long and too many updates for it to handle without deleting all my files.

Amazon got in a lot of hot water years ago for deleting copies of an ebook. You would think Barnes & Noble would know better than to do the same.

[More]

Erasing all the files does not seem to be a good way to update a reader. One of the nicer things about tying an iPad to a computer is that it creates backups of the iPad, as well as remind about syncing.

Not as great a chance of losing everything. Just another instance of Apple having a better implementation of an idea.