Do people really know Google makes Android?

How Google’s brand is at risk with Android
[Via MacDailyNews]

“‘The public doesn’t trust Google as much as it does Apple. And the Nexus One debacle proves that without a customer service infrastructure, you’re screwed.’ So wrote the best music analyst and one of the best bloggers extant, Bob Lefsetz on Lefsetz.com last week,” Cody Willard writes for MarketWatch. “He was making a point about how Apple’s biggest secrets to success lie in the company’s ability to simply deliver the best customer experience of any corporation on the planet.”

[More]

There is a lot of education that has to go into getting people to recognize that Android is Google. And there may well be some confusion when something does not work or an app crashes. Who has real responsibility and expertise for fix that for the consumer?

From what I can tell, it is really the handset sellers who will be responsible. If so, that looks like a real train wreck coming. With the iPhone, if it is a connection problem, call the wireless teleco. If it is the hardware or software, call Apple.

The article did have this wonderful statement which had a very funny reply in the comments:

As powerful as any band, Steve’s now got a tribe of early adopters who will buy anything Apple offers, and will tell everybody who doesn’t have it how great it is. Come on, if you haven’t been harangued by an Apple fan, you live in isolation in the Arctic.'”

And the comment by Not True was:

“Come on, if you haven’t been harangued by an Apple fan, you live in isolation in the Arctic.” That is a flat out lie. I have friends that live in the arctic and they use Macs, and I am sure they pester non-believers.

Now who knows someone with a Mac in Antarctica so we can do away with that myth too.

LOL.

2 thoughts on “Do people really know Google makes Android?

  1. “The public doesn’t trust Google as much as it does Apple…”

    And where exactly did he get this info? LOL

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