All my verizon.net email accounts have been dead since 7 am today. Over 4 hours with no ability to send or receive email. And it is a pretty bad outage, as even trying to use the web-based pages do not work. In fact, if I try and log-on via the web, it immediately tells me my session has timed out.
Really screwed up and no real information from Verizon. Tried to chat with an expert in support and got a notice that all their people were busy. I’ll bet. The phone lines are all jammed up also. Finally found a community forum at Verizon that demonstrated that this is nationwide.
And. yet, the iDSL still works and I can check out the Verizon status page, over 4 hours since I noticed this states “mail – nothing to report.”
Of course, I only found out about the forum (it was pretty buried) by searching Google foe “Verizon email outage.” Interestingly, Verizon suffered a huge email outage almost exactly 1 year ago, on April 20, 2009. Seems this happens with some regularity.
People may complain about ATT’s wireless service but I have these sorts of things a couple of times a month with Verizon, although none of them have lasted this long. Usually the inability to access or send mail reappears inside of an hour.
How’s ATT’s email? Do they have semi-regular outages like this?
[UPDATE: it is about 1 PM and it looks like things are returning to normal. I can access my email both through the web and mail clients. I really wish Verizon had been a little more transparent about all of this. It would be nice to get an email from them explaining everything.]