Managed ignorance is the plan

Put up or shut up
[Via Roger Ebert's Journal]

We already know the numbers. Pew finds that 18% of Americans believe President Obama is a Muslim. A new Newsweek poll, taken after the controversy over the New York mosque, places that figure at 24%. Even if he’s not a Muslim, Newsweek finds, 31 percent think it’s “definitely or probably” true that Obama “sympathizes with the goals of Islamic fundamentalists who want to impose Islamic law around the world.”

When the focus is narrowed to Republicans, a Harris poll finds 57 percent of party members believe he is a Muslim, 22% believe he “wants the terrorists to win,” and 24% believe he is the Antichrist.

These figures sadden me with the depth of thoughtlessness and credulity they imply. A democracy depends on an informed electorate to survive. An alarming number of Americans and a majority of Republicans are misinformed. The man who was swept into office by a decisive majority is now considered by many citizens to be the enemy. Some fundamentalists believe he is the Antichrist named by Jesus in the Bible.

[More]

It is much easier to attack someone if you believe in lies about them. It has always been easier to generate strong feelings, including hate, by ginning up untruths. We have been seeing this grow a lot recently.

For so many people to be so sure about something that is so wrong indicates a purpose behind the spreading of those lies. And abetting the spreading lies is a powerful way for people to gain power, as we continue to see.

As Ebert says:

This many Americans did not arrive at such conclusions on their own. They were persuaded by a relentless process of insinuation, strategic silence and cynical misinformation. Most of the leaders in this process have been cautious to avoid actually saying Obama is a Muslim. They speak in coded words and allow the implications to sink in. I recently watched Glenn Beck speaking at great length about Obama’s Muslim father, but you would not have learned from Beck that the father, who Obama met only once, was not a practicing Muslim in any sense.

Or how about the cover of Newsweek?

201009011413.jpg

See how the point that these are all lies – the asterisk – is completely overshadowed by the lies? The media bears a lot of responsibility for the confusion of reasonable people and the certainty if the misled. But a lot of leaders also need to do a lot more work.

I think I agree with Ebert that the responsible leaders in our country need to put a stop to these lies whose only purpose is to divide American from American in order to gain political power. We need a ‘Have you no sense of decency, sir, at long last? Have you left no sense of decency?’ moment and the media will only play it out if it is a big deal and not little piecemeal bits here and there.

The time is here for responsible Americans to put up or shut up. I refer specifically to those who have credibility among the guileless and credulous citizens who have been infected with notions so carefully nurtured. We cannot afford to allow the next election to proceed under a cloud of falsehood and delusion.

We know, because they’ve said so publicly, that George W. Bush, his father and Sen. John McCain do not believe Obama is a Muslim. This is the time — now, not later — for them to repeat that belief in a joint statement. Other prominent Republicans such as Mitt Romney, Newt Gingrich and Ron Paul also certainly do not believe it. They have a responsibility to make that clear by subscribing to the statement. Glenn Beck, Sarah Palin and Rush Limbaugh must join, or let their silence indict them. Limbaugh in particular must cease his innuendos and say, flat out, whether he believes the President is a Muslim or not. Yes or no. Does he have evidence, or does he have none? Yes or no.

To do anything less at this troubled time in our history would be a crime against America.

Making decisions that depend upon lies, innuendo and fabrications will be a sure path to failure for the United States. It is a measure of how poorly led we are that so many people base their world on falsehoods. When the truth does not suffice to move a country, then that country will fall behind.

Decisions based on lies will not help us. Decisions based on truth will not hurt us. Which will we choose?

Using the bloggy pulpit to discuss customer service faults

It’s a Sony
[Via I, Cringely]

The machine pictured here is a Sony XDCAM EX, a 1080p tapeless HD camcorder. It is a so-called “prosumer” model that lists for $7800. I bought a pair of these cameras (new in the box) at the beginning of July to use for shooting this summer’s Startup Tour. Many video professionals think these are the best HD camcorders you can buy for under $20,000. The video is stunning — clearly network-quality or, indeed, feature film-quality.

If only they both worked.

The cameras came from Abel Cinetech in New York City and we paid about $14,000 for the pair. The cameras worked fine for a few weeks until one froze-up in Boulder, CO. We couldn’t get the camera to boot. We sent it in for repair and Sony checked it into their system on 8/4. I spoke to one of their reps a few days later and was told they were waiting for parts but the camera would probably be repaired by the end of the next week.

I called that Friday and was told the parts were in and the camera was being repaired — and that I should call again in a few days. So I called back Tuesday, then Wednesday when we were in Portland and was told essentially the same thing again — they were working on it and it would be a few more days.

I called again this past Monday and was told that they needed more parts from Israel which they were expecting sometime around September 16th. The guy I spoke to was very direct and said that considering the last time they ordered parts they came in a few days late, as well as factoring in repair time — I was looking at it being ready a few days after the 16th.

At this point I started asking for a replacement, explaining that this was a new camera and that we had already spent so much on rentals (this camera rents for $100 per day). My priority was getting it back ASAP, which could be achieved by having it replaced. The guy suggested I speak to a manager and it might be possible to get a replacement.

I spoke to a manager named Sylvia on Tuesday of last week who said that they don’t have loaner cameras in the service department, but that it might be able to arrange something with another department. Silvia said she’d talk to the engineers and get back with me later that day. I haven’t heard from her since… In fact, I asked for her direct number at the end of the call and she declined, saying that she was going to send me an email with all of her contact info…. That never arrived either.

I suspect Sylvia isn’t a manager at all, but rather some support rep they put on the phone to appease me.

[More]

Cringely was one of the people I discussed yesterday. This is a slightly different problem – very poor customer service for a manufactured good. No updates on the progress of the repair. Making the customer spend all their time trying to work things out. Not to unusual.

Except than in today;s world it is simply irresponsible to have such poor service. Email updates are sent out for almost everything but not here? For people who have spent $14,000 there should be special, individual service plans. Free rentals until the camera is ready, that sort of thing. All it takes is good IT.

The technologies should be there to do this. The fact that they do not speaks to a similar problem as yesterday’s post – they do not really understand what technology can do. While the problems from yesterday come from adopting new technology without understanding it, today’s is more about refusing to adopt technology because of not really understanding.

The tech world knows what can be done with good IT and wonders why it is not being used in circumstances like this.

Watching Steve live

This was the first time that I remember seeing live streaming of one of Apple’s events. Over all it went pretty well. I never lost audio. I lost video a couple of times but reloading page got it back with seconds. I’d love to hear how many streams they were dealing with simultaneously.

Watching Steve without any foreknowledge of what he was going to say was quite interesting. One of the interesting aspects of his presentation style is the times he just shuts up and lets the visuals do their magic.

Most speakers just do not do that. They always fill dead space. Jobs lets the space get filled with his wonderful visuals. A very effective strategy that displays a confidence that the material will stand on its own with his direct involvement.

He also uses simply graphics that require the audience to re-engage with what he is saying, not what is on the slide The slide just reinforces his words, not the other way around.

So, when he presents, he works hard to make sure the majority of you focus is on one thing – his words or his visuals. Most presentation result in split focus – you look at the slide while you listen to the speaker.

Perhaps this is one reason his events are so well received. He has a direct narrative to tell and does nothing to divert your focus from that.

Apple event September 1

So we shall see how this goes. Listening to some nice Jack Johnson music. See that Woz is in the audience.

And here we go.

10:02 Video froze but still sound. And video is back. Steve introduced Woz. Nice.

Now onto economic news. Stores in Paris. Store in Shanghai. Amazing looking building with glass cylinder Lost video again. Still have audio.(10:04). Store in England. Video back at 10:05.

300 retail stores. in 10 different countries. 1 million visitors each day several times a month. 80,000 classes a week. over 50% of store sales to first time mac users.

10:06 iOS. big three devices. shipped 120 million. activating 230,000 new activations a day. [video froze]. 200 apps every second being downloaded. 250,000 apps in store. 25000 ipad apps.

now to iOS 4.1 and bug fixes. added HDR photos (cool). HD downloads and game center. [I want my video back]

HDR is pretty cool and it does it automatically.

[Had to reload page to get video back and lost several minutes I guess. Now onto game center] Making games social 10:12.

Mike Capps from Epic to demo game. wonderful graphics. Best real time game battle for a Apple product ever! Never go against the game’s developer. I’ll buy it.

10:16 4.1 is out next week [hope it speeds up on older iPhones]. 4.2 will be out later for iPad which includes 4.1 changes and wireless printing, airplay.

Printing demo. It just works. Looks wonderful. Airplay is streaming audio, video and photos over wifi.

4.2 demo on iPad. More Jack Johnson. and multitasking. Now folders. Comes out in November.

10:21 The entree.Now to iPods. Sold 275 million iPods. Every year the iPod is better. New designs for every model.

iPod Shuffle. buttons. voiceover and playlists. and smaller. 15 hours of music. 5 colors at $49. Cute.

10:24 iPod Nano – made it multitouch. no click wheel. very small. has a clip like shuffle. half as small and half the weight. Voiceover. FM radio. 24 hours of battery life. 4 app buttons at a time. Demo time. Ella Fitzgerald with multi touch. Played Even the Losers by Petty. can rotate screen to make sure it is readable.also does photos. 6 different colors. $149 8 gig. $179 in 16 gig.

10:31 Now to the iPod Touch. most popular one. number 1 portable game player in the world. outsells sony and nintendo combined. made it thinner. now with retina display. uses A4 chip. 3 axis gyro. Facetime and front facing camera over wifi. Also has rear camera with HD recording. 40 hours of music playback. 8 gig $229. 32 gig $299. 64 gig $399.

All available for pre-order today and sent out next week.

10:36 Now some new ads.

10:38 iTunes. 11.7 songs downloaded. 450 million TV episodes. 160 million accounts in 23 countries. iTunes 10 is being released. New logo. No more CD. some small cosmetic changes in iTunes. working on discovery in iTunes store. adding social network aspects. calling it Ping. Facebook, twitter meet iTunes. all about music. custom top 10 chart based on what followers are downloading. Get concert info for artists being followed. Social music discovery.

LOST Broadcast. 10:44. It started back at beginning. Had to reload to get current video stream. Started to cut out. again at 10:45.

Ping demo. More Jack Johnson. Previews and posting. Lady Gaga says hi. Now I have another social network to deal with. it is available on iPhone and iPod touch also. iTunes 10 available today.

One more thing – Apple TV. introduced 4 years ago. not big hit but no one else is either. What have we learned? Users love them. They want movies and TV whenever they want them. DO not want amateur hour. Want HD and they want it cheap. Do not want computers. do not want to manage storage. do not want syncing. Too complex. want it to be silent, cool and small.

10:53. new apple TV is 1/4 the size! Hold it in your hand.no power brick. HDMI out and ethernet (has wifi). That is it. uses rental models so no storage. rental prices so low that it is cheaper to watch several times than buying.

Content – $4.99 HD movies. The day and date on DVD. get cheaper as time goes on. HD TV used to be $2.99 to rent one will be $.99! Got ABC and FOX right now. Can also stream netflix right on apple tv. Can watch Youtube. Stream content from computer. NIce UI.

11 video cutting out again. Have to reload page. demoing Apple TV. Rented Iron Man for demo. Netflix demo. NIce. [I've been thinking of getting a blu-ray DVD player but maybe I'll get an AppleTV]

Airplay in November tih iOS 4.2. can stream matreial from iPad to appleTV. [Best holy shit moment of event as he moved video from iPad to family TV with a single swipe on iPad. Apple does this so well.]

Price used to be $229. Lowered price $99!!!! Out in 4 weeks. I will be pre ordering I think. [Apple stock up $7.25]

wrap up.new iPods. new iTunes. Ping. iOS 4.2. AppleTV.

Love music. Whenever we have music events. like to have reminder. [Here comes live music ending.] Chris Martin from Coldplay. Always a nice way to end an event about music.

Holy crap. They put my childhood home in an interactive music video!

my hometown

‘The Wilderness Downtown’

[Via Daring Fireball]

Technically fascinating, emotionally moving interactive “video” by Chris Milk for Arcade Fire’s new single, “We Used to Wait”. All HTML5, not a lick of Flash; try it in Chrome or Safari 5. Nice write-up about it here at the Chome Experiments site.

[More]

Put in the address and have fun. Play with the blackbirds while you are waiting – they fly away from the cursor. Watch for your home in the video and have fun drawing a postcard to send.

It looks like they use addresses that have lots of Google maps pictures as when I put in another address, it told me there was not enough coverage to enjoy the film 100%. Still, pretty amazing use if HTML5 and I know for sure that a Flash version would have crashed. They always do when things get complex.

It is a pretty emotional thing to see your old house show up in a video.

Now I am going to go buy the album. Their magic did it work.

I hope the Internet does not shut down

HTTP Live Streaming Spec at IETF
[Via Daring Fireball]

There are some raised eyebrows today regarding Apple’s claim that their live streaming for today’s event is “based on open standards”, but only available for Mac OS X 10.6 and iOS users. It’s a damn shame that Windows users can’t watch it, but that doesn’t mean it isn’t an open standard. Maybe “proposed open standard” would be more apt, though.

Lots of speculation from readers via email, by the way, that the live streaming of the event is going to be part of the event itself — that Apple is going to announce high-fidelity live video streaming as a major new feature for Apple TV, Macs, and iOS devices.

[More]

10 AM PSt. Last demo Job gave had some technical problems due to poor network. Hope they can deal with all the traffic for live streaming.

I’ll be there.

Follow

Get every new post delivered to your Inbox.

Join 183 other followers