by oskay
Court documents reveal that Dell ignored capacitor problems and knowingly sold faulty computers
[Via Edible Apple]
Dell CEO Michael Dell famously opined many years ago that Apple should give shareholders their money back and close up shop. Since then, Apple and Dell have been on two completely different trajectories. As Apple continues to pile up money thanks to one revolutionary product after another, Dell has struggled to maintain the impressive profits it raked up just a few years ago.
And just when you thought things couldn’t get any worse, Ashlee Vance writes for the New York Times that Dell is in extremely hot water over selling faulty computers it had reason to believe were prone to malfunctioning.
In one particular example, Dell had sent the University of Texas a number of machines that began to malfunction when given difficult and processor intensive math calculations. As it turns out, the desktop PC’s sold to the University were replete with “faulty electrical components that were leaking chemicals and causing the malfunctions.”
[More]
Knowingly selling computers with faulty parts may not be beyond the pale. at least companies get busted for this all the time. Companies make a business calculation of how much the cost to fix them vs. dealing with a lawsuit and went ahead.
But this one has a little twist that brought a smile to my face:
Documents recently unsealed in a three-year-old lawsuit against Dell show that the company’s employees were actually aware that the computers were likely to break. Still, the employees tried to play down the problem to customers and allowed customers to rely on trouble-prone machines, putting their businesses at risk. Even the firm defending Dell in the lawsuit was affected when Dell balked at fixing 1,000 suspect computers, according to e-mail messages revealed in the dispute.
Nice. That must have been a fun meeting. ‘”You mean we bought 1000 of these bad computers? How about you fix them for us?” “Well, if we fixed yours, we would have to fix all 12 million of them. We are paying you to make sure that does not happen.” “Oh. Yeah. Right.”
Faulty capacitors have been a real problem with electrical equipment over the last few years. I mean when you have your own Wikipedia page you are something real! Cheap is not always better. I’d bet that Apple bought the good capacitors.



